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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"Gateway Surgery Center indeed runs like a well-oiled machine. This is my first surgery (not counting wisdom teeth extractions). And I must say the whole experience was an adventure. Gateway Surgery Center's surgeons and staff made me whole again, from what was a career-threatening injury. I am eternally grateful."

"Loved the nursing staff at the facility. Dr Burghoff did a great job and was very thorough throughout the entire process!"

"Wow! Overall I had a fantastic experience at Gateway! The nurses were especially knowledgeable, experienced and caring!"

"Everything & everyone was done so quickly w/no waiting! Never experienced this before when having a procedure done! "

"Everyone made me feel very special at all times."

"Everyone was so sweet and knowledgeable about what was happening with the surgery. I was treated with respect."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.