Understanding Your Surgery
Grievances
Submission and Investigation of Grievances
You have the right to have your verbal or written grievances submitted, investigated and to receive a written notice of the Center’s decision.
The following are the names and/or agencies you may contact:
Gateway Surgery Center
690 N. Cofco Center Court, Suite 150
Phoenix, AZ 85008
(602) 288-4441
Medical Director and / or Center Director
You may contact your Arizona Department of Health Services to report a complaint:
Arizona Department of Health Services
150 N. 18th Avenue, Suite 450
Phoenix, AZ 85007
(602) 364-3030
Sites for address and phone numbers of regulatory agencies:
Medicare Ombudsman Web site
www.medicare.gov/Ombudsman/resources.asp
Medicare: www.medicare.gov or call 1-800-MEDICARE (1-800-633-4227)
Office of the Inspector General: http://oig.hhs.gov
You may contact the Accreditation Association for Ambulatory Health Care to report a complaint:
AAAHC
5250 Old Orchard Rd., Suite 200
Skokie, IL 660077
(847) 852-6060